Sonder Keeps Meeting Context Connected to Product Decisions
Sonder uses BuildBetter to capture meeting notes, decisions, and customer context so teams can follow the thread of a conversation after the meeting ends.
“It's insane how calming it is to have BB sit in on meetings. Sometimes I can't see the red thread/connecting dots in the conversation but when I review the notes, it makes me a bit more sane.”
Tash Keuneman, Head of Design, Sonder
Challenge
Teams struggled to connect meeting points back to customer insight and earlier decisions. People could leave a call with different reads on the same conversation, then spend more time recapping than moving work forward.
“The way cross-functional teams use BuildBetter to save time and make better product decisions continues to surprise me. We can map our progress back to customer insights and team decisions. It's a product that lifts everyone up.”
Tash Keuneman, Head of Design, Sonder
Solution
BuildBetter joins the right meetings, records the discussion, and turns the conversation into notes that teams can review later. Sonder can connect decisions, progress, and customer context without asking every participant to keep their own running transcript.
“ChatGPT is a parlour game compared to this.”
Mark Gale, Head of Architecture, Sonder
Results
Meetings became shorter, decisions moved faster, and teams had a calmer way to review what happened. Product work could be tied back to the customer context and team decisions that shaped it.
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