Case Study:
Springboard
Hardnesses BuildBetter to Streamline
Communication and Enhance Productivity
Executive Summary
Springboard, a renowned online education provider, sought to refine its product development process, placing emphasis on knowledge management and productivity. This case study explores Springboard's transformative experience with BuildBetter, illustrating how the product operations automation tool enhanced the company's internal efficiency and knowledge management.
1 day
saved per project when
reviewing user interviews
2x
decrease in number
of meetings
45m
saved per strategy update presentation
"I'm not going to lie to you. We're amazed by your product. I just can't say enough great things about what you guys are doing right."
Kevin Nguyen, Head of Product at Springboard
Challenges Identified
Most prominently, Springboard required a platform that could:
Inefficiencies in Meetings: Springboard was encumbered by an excessive number of synchronous meetings, leading to high administrative overhead and sluggish project execution. This inefficiency was identified as a primary obstacle to productivity and development.
Knowledge Management: Disparate platforms like Google Docs, Slack, and emails led to inconsistent knowledge sharing, which complicated the integration of new team members and students, causing a bottleneck in information flow.
Project Management Bottlenecks: Fragmented communication impeded the decision-making process, resulting in delayed project timelines and hindering Springboard’s ability to rapidly update and deploy new courses.
"We were developing a new persona at Springboard. We did a couple of prospective user interviews where BuildBetter was recording. It was able to synthesize these six different conversations into one single Persona."
Kevin Nguyen, Head of Product
Catalyst for Change
The need for an effective solution to streamline internal communications and enhance project management efficiency became apparent. Springboard sought to reduce the frequency and duration of synchronous meetings, centralize access to information, and ensure that all team members had timely and easy access to necessary resources. This quest for a more agile, responsive, and collaborative work environment drove the decision to integrate BuildBetter into their workflow.
Solution Implementation
Springboard integrated BuildBetter into their workflow, focusing on new customer interviews. Kevin Nguyen from Springboard remarked on the tool's utility during persona development:
"Building a new course...required us to understand our new persona...BuildBetter synthesized insights from six different conversations into one single persona, saving us literally...a day's worth of work."
Kevin Nguyen, Head of Product at Springboard
The 'aha' moment for broader organizational adoption came when they realized BuildBetter eliminated the need for excessive note-taking during calls, allowing for the seamless conversion of voice to documented knowledge.
"We've got things in Google Docs, Confluence, Slack, et cetera. There's no centralized knowledge management system. A lot of people are surprised by how much knowledge is shared through audio, through voice. And it's not documented anywhere. BuildBetter allows us to do all of that. That was pretty powerful."
Kevin Nguyen, Head of Product at Springboard
Impact on Springboard's Operations
Springboard's innovative approach in utilizing BuildBetter not only reduced the volume of synchronous meetings but also streamlined information flow and improved team collaboration. By centralizing communications and utilizing BuildBetter's synthesis capabilities, Springboard saw a significant decrease in routine internal queries, leading to more efficient dissemination and retention of critical information.
Decreasing the need for synchronous meetings: Springboard observed a significant reduction in synchronous meetings as BuildBetter facilitated efficient information sharing.
Reducing dependency on ask-forums: Queries in company-wide forums saw a decline as employees could now access information through recorded calls and synthesized data.
Improving speed to execution: The feedback cycle for big initiatives was expedited as key discussions and decisions were recorded and made accessible to all relevant parties.
One of the most favored use cases was capturing unstructured thoughts and turning them into actionable insights:
"BuildBetter has transformed our internal processes, saving us a significant amount of time and enhancing our team's productivity. The automated transcription and synthesis capabilities have been game-changers, allowing us to focus more on strategic tasks rather than routine administrative work."
Kevin Nguyen, Head of Product at Springboard
Looking Ahead
Springboard's success with BuildBetter highlights the importance of leveraging advanced digital tools to enhance organizational performance. The integration of BuildBetter facilitated better collaboration among dispersed teams and improved decision-making processes, enabling quicker updates to existing courses and faster rollout of new training modules.
"Recording unstructured thoughts, spitting it back out, asking the chat to synthesize it or summarize its simple, yet has been super helpful."
Kevin Nguyen, Head of Product at Springboard
Conclusion
Springboard's integration with Build Better has proven to be a pivotal development in their approach to operational efficiency and communication. The results speak volumes: a 50% reduction in synchronous meetings, a 40% improvement in project execution times, and enhanced knowledge sharing and team collaboration. As Springboard looks to the future, their plans involve leveraging Build Better's capabilities even further to support their growing needs, particularly in exploring Google Doc integration and direct customer feedback integrations. With Build Better, Springboard is set to continue its trajectory towards more refined and efficient operations, maintaining its competitive edge in the fast-evolving educational sector.
For Springboard, BuildBetter has been more than a tool; it's been a catalyst for faster execution, reduced redundancy in meetings, and an innovative approach to knowledge storage and retrieval, making it an essential asset for any forward-thinking organization.
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