WellSpoken Uses Call Review to Hire Faster and Coach Support
WellSpoken uses BuildBetter to review staffing calls, compare candidates against strong hires, and help managers coach support calls without spending the week in recordings.
“We've been blown away by the accuracy and usefulness of BuildBetter's AI. It's essentially an entire operations team in one platform.”
Brandon, Founder and CEO, WellSpoken
Challenge
Hiring demand was rising, and Brandon was spending 40-50% of his time reviewing calls and catching up. The team needed faster candidate review, better support coaching, and a way to check customer issues without replaying every call.
“We are constantly finding more use cases for BuildBetter. It started off just call recordings for our staffing calls, and now we use it for team stand-ups, writing documentation, and now customer support.”
Brandon, Founder and CEO, WellSpoken
Solution
BuildBetter connects to Zoom and Google Meet, transcribes calls, and helps the team compare candidates with strong hires. Managers can also review support calls for coaching moments and customer concerns.
Results
WellSpoken cut Brandon's review load from roughly half his time to about a tenth. Hiring moved faster, customer issue review got easier, and the team found more uses for the same call context across standups, documentation, and support.
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