Case Study:
WellSpoken
How WellSpoken Dental Booking Service
Streamlined Operations with BuildBetter
Executive Summary
WellSpoken, a cutting-edge dental scheduling and operations firm, leveraged BuildBetter to transform its recruitment processes and bolster customer service effectiveness. With BuildBetter's AI-driven insights and call automation, WellSpoken has seen a remarkable 5-7x increase in hiring speed and significant operational time savings.
7x
increase in
hiring speed
40%
reduction in
operational work
28%
increase in
satisfaction scores
Introducing WellSpoken
Founded with the vision to utilize AI and human expertise to optimize dental office management, WellSpoken faced escalating hiring demands and wished to elevate sales coaching without sacrificing service quality. The CEO, Brandon, having embraced BuildBetter's technology, now spends only 10% of his time on operations—a drastic reduction from his previous 40-50% he spent on reviewing calls and playing catch up.
Challenges Identified
Most prominently, WellSpoken required a platform that could:
Expedite the hiring process through effective screening and analysis of potential candidates.
Enable managers to improve upon the customer support experience with less time spent on call analysis.
Ensure swift issue resolution and customer service delivery to boost retention rates.
"We've been blown away by the accuracy and usefulness of BuildBetter's AI. It's essentially an entire operations team in one platform."
Brandon, Founder and CEO of WellSpoken
Introducing WellSpoken
Founded with the vision to utilize AI and human expertise to optimize dental office management, WellSpoken faced escalating hiring demands and wished to elevate sales coaching without sacrificing service quality. The CEO, Brandon, having embraced BuildBetter's technology, now spends only 10% of his time on operations—a drastic reduction from his previous 40-50% he spent on reviewing calls and playing catch up.
BuildBetter's Solution Implementation
With an easy, sub-10-minute integration into existing systems like Zoom and Google Meets, BuildBetter provided:
AI-driven recommendations for candidate suitability by comparing new interviewees with top-performing hires.
The utilization of transcribed calls to pinpoint areas for improvement, aiding self-coaching and managerial oversight.
Enhanced capability to verify and address client concerns by quickly referencing calls.
"We are constantly finding more use cases for BuildBetter. It started off just call recordings for our staffing calls, and now we use it for team stand-ups, writing documentation, and now customer support."
Brandon, Founder and CEO of WellStaffed
Time spent on operational duties by the CEO was considerably reduced from half to only a tenth.
Improved customer issue resolution times and support efficiency, contributing to customer retention.
The company experienced exponential growth, attributing it largely to effective utilization of BuildBetter's resources.
Standing Out in Innovation
Brandon's company leveraged AI to operate more leanly, allowing one person to effectively manage the workload that previously required several managers. This scalability and efficiency directly tied in with the operational potency provided by BuildBetter.
Looking Ahead
WellStaffed continues to lean into the power of BuildBetter to maintain its trajectory of growth and commitment to providing exceptional service.
Conclusion
As WellSpoken advances, BuildBetter remains integral in shaping a confident, capable, and customer-centric operation. The partnership with BuildBetter signifies a milestone for WellSpoken in harnessing AI's potential to craft the future of streamlined enterprise operations.
BuildBetter
The #1 Product Assistant behind 23,000 teams.
Artificial intelligence with very real ROI.
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