Unlimited seats.
Access to what
you need.

Start with the work you need to do, then check how much data you expect to process.

• Hobby: record, import, and ask questions about your conversations.
• Starter: bring calls, tickets, and Slack feedback together with Signals, Taxonomy, and CRM context.
• Explorer: turn that feedback into Reports and Clusters, organize Knowledge, and run Workflows. API and MCP access are included.
• Pro: take the work into Projects, Triage, Prototypes, and Skills, with Health, Lifecycle, and custom document templates.

Need more volume, SSO, or a custom rollout? Talk to us about Enterprise. You can also see the full plan comparison.

Credits measure usage. Your subscription includes a credit allowance and access to the features in your plan. Processing calls, tickets, and documents uses credits; the work you approve from BoB uses credits too.

Standard recording processing uses 520 credits per hour, and a text thread or ticket uses 32 credits. Other sources and actions have their own costs. See how credits work.

Start with your monthly recording hours and the number of tickets or text threads you process. For example, 20 recording hours and 200 tickets use 16,800 credits per month, or 201,600 over a year at the same volume.

That covers those processing costs. Leave room for documents, other sources, historical imports, and approved BoB actions. Estimate your usage to compare allowances, then choose a plan that also includes the features you need.

Included credits expire at the end of their allowance period. Monthly credits do not carry into the next month. Annual plans give you a pool to use across the year, so a quieter month leaves more available later in that same year; unused credits do not carry into the next annual period.

Extra and promotional credits can have their own expiry dates, shown in Billing. For Enterprise, your agreement sets the credit period and terms.

Additional usage is charged at your plan’s additional-credit rate, shown on the plan cards. You can add credits in Billing or configure auto-recharge. If your balance runs out or you reach a usage limit, affected work can pause until you add credits or adjust the limit.

If you expect to use more than Pro’s 1,728,000 annual credits, contact us for a volume estimate and pricing.

Yes. Billing shows your usage, remaining credits, and expiry dates. You can configure alerts at 70%, 90%, and 100% usage and choose who receives them.

Use Billing → Quotas to set usage limits. If you enable auto-recharge, you can set a balance threshold and a monthly recharge spending cap. That cap applies to automatic top-ups; quotas control usage.

BoB’s background reading and reasoning are free. When he proposes an action, you see the work and its credit cost before approving it. Approved actions use credits; processing the calls, tickets, and documents he draws from is billed separately.

See how BoB works, or read why we built him this way.

Every plan includes unlimited seats. Adding teammates does not add a seat fee. Your team shares the plan’s credit allowance, and the work they do can use credits.

Feature access varies by plan. Choose the tools your team needs using the full plan comparison.

Hobby, Starter, and Explorer offer monthly or annual billing. Monthly plans are billed each month with a monthly credit allowance. Annual plans are paid for the year and give you a yearly credit pool.

Pro is annual-only: $17,280 billed annually with 1,728,000 credits for the year. The $1,440/month shown on its card is a comparison figure, not a monthly payment option. Enterprise billing is agreed with our team.

You can upgrade during your subscription, with prorated billing shown before you confirm. Downgrades take effect at the next billing cycle. To stop renewal, cancel through your account settings or contact support.

For Enterprise agreements, contact your account representative about the change and the terms in your contract. Read the subscription terms.

Yes. API and MCP access start with Explorer; Skills and CLI access are included in Pro. These let your software and agents work with the context in BuildBetter.

For a custom interface or larger deployment, explore the platform and Headless or talk to us about access and volume.

Yes. Apply for a discounted rate and tell us about your organization. We’ll review your application and help you find an option that fits.