01
Collect the issue
Bring signals from customer conversations and tickets into a reviewable queue.
The product-ops inbox.
Triage is the unified review queue where teams decide what becomes real work — and what doesn't. Raw signals, customer asks, clusters, GitHub PRs, and Linear tickets all flow through one inbox. You promote, merge, attach, or dismiss.
Why teams use Triage
Everything inbound lands in one place. Nothing becomes work without a decision.
One inbox, six streams
Signals, Decisions, Clusters, PRs, Topics, and Tickets — every inbound stream of customer and engineering signal in a single review queue with live counts.
Tracked items, not raw noise
Each item is a de-duped, enriched version of one or more raw signals — with a title, type, status, urgency, and the evidence attached.
AI Route
Let the AI suggest where an item belongs — attach to an existing project or create a new one — with editable fields and a confidence score.
Promote, merge, or dismiss
Promote a tracked item to a project, bulk-promote a whole cluster, merge duplicates, or dismiss what shouldn't become work. One decision per item.
Customer evidence
“BuildBetter is becoming our go-to tool for strategic planning.”
Turn a signal into a decision.
Review the customer problem before adding more work to the queue. Keep source evidence beside the decision.
02
Understand the impact
Inspect the source, affected accounts and related feedback before deciding what needs attention.
03
Move the work forward
Connect the issue to a project or ticket, with the customer context still attached.
What's next
Projects
Promote what survives triage into a roadmap grounded in the evidence
Signals
The raw material: what customers said, extracted and scored
Stop letting signals pile up
