BuildBetter
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BuildBetter University

Learn BuildBetter,
one short lesson at a time.

40 lessons, about 53 minutes in all. Every step shows exactly where to click, and opens BuildBetter right there.

Start lesson 01Find your path
8 courses7 role paths269 steps that open the app
Lesson 01 · Welcome to BuildBetter
A quick map of the app, and where to go for what.
Open the lesson

Ask or search

What are you trying to do?

Search every lesson, step and docs page. Or ask the assistant, which has watched every lesson and read every doc.

Learn by role

Start with your job.

Each path is the lessons that matter for your role, in order, plus the exact steps for the jobs you do every week.

Sales
7 lessons
about 9 minutes
Record every customer call. Tie every call to the account in your CRM.
Start the sales path
Customer success
15 lessons
about 20 minutes
Spot at-risk customers before they churn. Build a customer health score.
Start the customer success path
Product
19 lessons
about 25 minutes
Hear every feature request in one place. Find patterns across calls, tickets and chats.
Start the product path
Research
8 lessons
about 10 minutes
Record interviews with or without a bot. Group interviews into a research collection.
Start the research path
Support
3 lessons
about 4 minutes
Bring in tickets from Zendesk, Intercom or Front. Pull customer Slack channels into one place.
Start the support path
Leadership
4 lessons
about 5 minutes
Get customer issues in your inbox every week. Read a morning brief of what changed.
Start the leadership path
Admin & setup
10 lessons
about 14 minutes
Set up the workspace and invite your team. Connect calendars, Slack, support tools and CRM.
Start the admin & setup path

Courses

8 short courses, in order.

Browse all lessons
2 lessons

Course 01

Start here

Get your bearings and set up your workspace in a few minutes.

2 lessons, about 3 minutes
5 lessons

Course 02

Capture everything

Bring every call, Slack thread, ticket and CRM record into BuildBetter.

5 lessons, about 7 minutes
8 lessons

Course 03

Understand your customers

Review calls, find the signals that matter, and decide who sees what.

8 lessons, about 11 minutes
3 lessons

Course 04

Work with BoB

Ask BoB anything about your customers, and let it watch for you.

3 lessons, about 3 minutes
6 lessons

Course 05

Put it to work

Turn evidence into documents, workflows, reports and answers in the AI tools you already use.

6 lessons, about 9 minutes
5 lessons

Course 06

Build with customers

Run projects, the inbox, prototypes, screens and a public roadmap from what customers tell you.

5 lessons, about 7 minutes
7 lessons

Course 07

Customer success

Tell customers when their request ships, and catch churn risk while there is still time.

7 lessons, about 9 minutes
4 lessons

Course 08

Settings and admin

Label your calls, teach the transcriber your words, track credits and connect your tools with the API.

4 lessons, about 5 minutes

Ask BuildBetter

Stuck on a step? Just ask.

The BuildBetter assistant knows every lesson, every transcript and every docs page. It answers with the exact clicks, links the moment in the lesson, and opens the right page in BuildBetter.

Prefer a walkthrough?

Book an onboarding call.