Course 10 of 10
Support your customers
Handle customer conversations, bring Slack threads into support, and track your response target.
Start lesson 1043 lessons, about 3 minutes
After this course
You’ll be able to
- Find the request that needs you
- Find a channel’s support controls
- Read support results in context
Lessons
about 3 minutes
Lesson 104 · 7 steps
How do I handle a support conversation?
Find the request. Check the context. Choose the next step.
58 s
Lesson 105 · 7 steps
How does a customer Slack thread become support work?
Channel settings, conversation context and delivery.
57 s
Lesson 106 · 8 steps
Are we answering customers within our response target?
Results, response policy and the customer widget.
1 min 8 s
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5 lessonsCourse 01
Start here
Get your bearings and set up your workspace in a few minutes.
5 lessons, about 6 minutes
9 lessonsCourse 02
Capture everything
Bring every call, Slack thread, ticket and CRM record into BuildBetter.
9 lessons, about 12 minutes
24 lessonsCourse 03
Understand your customers
Review calls, find the signals that matter, and decide who sees what.
24 lessons, about 32 minutes
