University for support
BuildBetter for support,
in 12 minutes.
Bring tickets in, see what customers struggle with, and keep help docs current.
The support path
Your lessons, in order.
8 lessons, about 12 minutes. Lesson 01 first, then everything a support team uses every week.
1 · Lesson 011 min 19 s
Welcome to BuildBetter
A quick map of the app, and where to go for what.
2 · Lesson 051 min 17 s
Bring in Slack, support and feedback
Slack channels, support tickets and survey CSVs.
3 · Lesson 121 min 26 s
Knowledge
Bring your docs in, link them to calls, and BoB answers with your context.
4 · Lesson 511 min 31 s
Keep Knowledge current
See what gets used, what needs fixing, and whether every source still syncs.
5 · Lesson 571 min 14 s
Find the docs your releases broke
Gaps, filters, a gap's evidence, and the four-step setup.
6 · Lesson 751 min 47 s
Who can see this page, and can agents trust it?
Access, evidence, revisions and skills.
7 · Lesson 761 min 48 s
How do docs flow in and out?
Imports, source sync and publication destinations.
8 · Lesson 851 min 13 s
How do I publish my docs and let readers ask BoB?
Choose public pages. Help readers find answers.
Jobs you can do today
What support teams do in BuildBetter.
Each job is one step in a lesson: the exact clicks, a link to watch it, and a link that opens BuildBetter right there.
01
Bring in tickets from Zendesk, Intercom or Front
Customer support→Zendesk, Intercom, Front→Connect
Lesson 05, step 5: Connect support tools
02
Pull customer Slack channels into one place
Manage public channels→Add selected channels
Lesson 05, step 3: Pick customer channels
03
See the issues customers raise most
Bob→New Chat→“What are the top customer pain points this month?”→Send
Lesson 14, step 1: Pain points
04
Keep help docs current with Knowledge Gaps
Knowledge Gaps→Check for documentation gaps
Lesson 12, step 7: Find what's missing
May need to be turned on for your workspace
05
Answer questions from your own docs with BoB
Ask BoB→answers from your pages
Lesson 12, step 6: BoB reads it first
Ask BoB
Ask BoB like a support lead
Inside BuildBetter, BoB answers these from your own calls, tickets and chats. Here, the assistant shows you how to ask.
Why it matters
