Lesson 51 · Understand your customers
Keep Knowledge current
See what gets used, what needs fixing, and whether every source still syncs.
You’ll be able to
- See which pages need attention, and which get used
- Check sync status and review source settings
- Add a source from Documents by source
Read the docs
Synced from docs.buildbetter.aiThe help pages for this lesson, kept up to date. Read them here without leaving the lesson.
Transcript
You can now see how your Knowledge gets used, spot what needs fixing, and check that every source is still syncing.
Open Knowledge. It starts with Generate, Create and Import. Choose Analytics, then Map, to explore pages, documents and signal clusters by topic.
Open the Knowledge Inbox for blocking issues, failing answer tests, and changes waiting for review. Zeros mean every page is clear.
Usage ranks pages by how often people and agents pulled them in the last 30 days. Switch to Least used to find pages nobody reads.
Expand BuildBetter under Sources, then open Memories to see what BoB has learned while working with your team.
Your connected sources sit in the sidebar. Open one, and the line under its name shows when it last synced.
If a source says Sync needs attention, open Source settings and review its connection or access before syncing again.
The three dots open Source settings. You can also remove a source there.
Documents by source lists everything your sources brought in. To add one, click Import documents, then Connected sources.
Next up, tag calls with your own labels.
