Lesson 49 · Understand your customers

Add, fix and replay a call's signals

The Signals panel, Play All, editing, and a new signal from the transcript.

1 min 7 s6 stepsLesson 3 of 21 in Understand your customers

You’ll be able to

  • Jump to any signal on a call
  • Replay every signal as a playlist
  • Fix a signal, or add one it missed

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The help pages for this lesson, kept up to date. Read them here without leaving the lesson.

Call Details View
Deep dive into individual recordings with transcripts, summaries, and AI insights
Understanding Signals
Automatically extract and analyze insights from all your customer interactions
Action Items Tracking
Automatically extract and track tasks from your meetings and conversations

Transcript

You can now add, fix and replay the signals on any call.

Open a call, and click Signals at the top. Every signal BuildBetter found is listed, with when it was said and its type.

Click a signal to jump to that moment. To see one kind, open All types and pick a type, like Action item.

Play All plays every signal back to back, as a playlist you can trim and download.

To fix a signal, open its menu and click View signal. Change the title or the summary, add tags, or click Delete if it's wrong.

To add one BuildBetter missed, open the Transcript and highlight the words. Then click Create New Signal.

The new signal opens right away. Click Autofill Signal to write its title and summary, then click Done.

Next up, trim a recording, and take it elsewhere.