Lesson 87 · Build with customers
Can BoB keep my board and changelog current?
Connect the request. Review the match. Explain what shipped.
You’ll be able to
- Find customer requests for a board post
- Review matches before adding votes
- Prepare release notes from shipped changes
Read the docs
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Transcript
You can now connect requests to your feedback board and have BoB prepare changelog entries from shipped releases.
Open Boards, choose your feedback board, and open a post. Find matches looks for customer feedback asking for the same thing.
Read each matching signal and its source. Vote as the customer adds a vote on their behalf. Add anonymously keeps the vote anonymous.
In Settings, Match customer feedback can set up an hourly matching Loop. Choose a starting window and review its workflow before resuming.
Confident matches appear in Suggestions. Review each one before accepting it as a vote for that customer.
The Changelog writer Loop template checks production release tags from a connected GitHub repository and prepares customer-facing release notes.
Tell BoB which repository, production tags, and changelog board to use. Set a schedule and ask for draft review before publishing.
Review the draft against what shipped. Publishing makes the entry public and emails the board subscribers.
Next up, see everything that needs your attention in the notification center.
