Custom Context
Tell BuildBetter about your company, products, and services. Every extraction, every analysis, every report is personalized to your business.
Your agent, customized to you
Custom Context sits at the heart of your BuildBetter workspace, between your Taxonomy and Knowledge. While taxonomy defines how to categorize data and knowledge stores your documentation, Custom Context tells your agent who you are.
Taxonomy
KnowledgeThis context flows through every extraction. When BuildBetter processes a call recording, analyzes a support ticket, or generates a report, it does so with deep understanding of your company, products, customers, and goals.
Features
Fine-tune your agent
Custom Context makes your BuildBetter agent truly yours. No more generic AI responses.
Company Context
Define who you are, what you do, and how you operate. Your agent understands your business model and industry.
Products & Services
Describe your offerings in detail. Your agent knows what you sell, features, pricing tiers, and positioning.
Embedded Intelligence
Custom context is woven into every extraction. Your agent speaks your language and understands your world.
Always Applied
Unlike one-off prompts, custom context persists. It's applied to every analysis, report, and conversation.
Examples
What to include
Examples of context that makes your agent smarter.
- We're a B2B SaaS company in the HR tech space
- Our customers are mid-market (100-1000 employees)
- We compete with Workday and BambooHR
- Core product: Employee engagement platform
- Key features: Surveys, 1:1s, performance reviews
- Pricing: Starter ($5/user), Pro ($12/user), Enterprise (custom)
- Focus: Moving upmarket to enterprise
- Key metric: Net revenue retention
- Priority: Reduce time-to-value for new customers
- 'Check-in' = weekly 1:1 meeting
- 'Pulse' = quick engagement survey
- 'Champion' = internal advocate at customer
Process
How it works
Add your context
Tell BuildBetter about your company, products, customers, and goals. Add as much or as little as you want.
Context is embedded
Your custom context becomes part of your agent's foundation. It's always there, always applied.
Extractions are enhanced
Every call, ticket, and feedback item is analyzed with your context in mind. Results are tailored to you.
Benefits
Why use Custom Context?
- Every extraction is personalized to your business
- No repetitive prompt engineering needed
- Agent speaks your company's language
- Insights are relevant to your actual products
- Faster, more accurate analysis
- Every extraction is personalized to your business
- No repetitive prompt engineering needed
- Agent speaks your company's language
- Insights are relevant to your actual products
- Faster, more accurate analysis
Part of your intelligence stack
Custom Context works alongside Taxonomy and Knowledge to create a complete picture. Taxonomy categorizes, Knowledge stores, and Custom Context personalizes.
