Feedback + Conversations + Surveys
Connect your support platforms, survey tools, and community channels. Or send any feedback via our REST API. Every data point flows into BuildBetter for continuous insight generation.
Connect your support platform
Zendesk
Support tickets, custom fields, real-time webhook sync
Zendesk. Support tickets, custom fields, real-time webhook sync
Intercom
Conversations, customer identity mapping, message history
Intercom. Conversations, customer identity mapping, message history
Kustomer
Full conversation history, customer timeline integration
Kustomer. Full conversation history, customer timeline integration
Freshdesk
Ticket import with agent notes and resolution data
Freshdesk. Ticket import with agent notes and resolution data
Front
Shared inbox conversations and customer threads
Front. Shared inbox conversations and customer threads
Help Scout
Customer conversations and knowledge base data
Help Scout. Customer conversations and knowledge base data
Salesforce
Service Cloud cases and customer interactions
Salesforce. Service Cloud cases and customer interactions
HubSpot
Service Hub tickets and conversation threads
HubSpot. Service Hub tickets and conversation threads
Pylon
Support conversations and customer feedback
Pylon. Support conversations and customer feedback
And more
Import surveys and community feedback
Feedback Ingestion API
Send any customer feedback, surveys, NPS data, or support tickets to BuildBetter via API. Create feedback sources, link to customer profiles, and ingest structured data — all analyzed alongside your calls and documents.
What you can do with it
Support Intelligence
Identify recurring issues- Track resolution sentiment
- Spot escalation patterns
- Generate priority reports
Product Insights
- Surface feature requests
- Track bug report trends
- Identify usability issues
- Inform roadmap priorities
Customer Health
- Detect at-risk accounts
- Monitor satisfaction trends
- Track ticket volume per customer
- Prevent churn signals
What's next
Signals
Extract structured insights from every ticket and conversation
Ticket Analysis
Reduce support tickets by 20-30% with pattern detection
Every feedback channel, one platform
